Effect of Price, Quality Service and Trust to Customer Satisfaction

Authors

  • Margaret Guita Universitas Prima Indonesia
  • Erin Lianto Universitas Prima Indonesia
  • Kimberton Loni Universitas Prima Indonesia
  • Ricky Rafii Ritonga Universitas Prima Indonesia
  • Edisah Putra Nainggolan Universitas Muhammadiyah Sumatera Utara

DOI:

https://doi.org/10.59086/ijest.v2i1.258

Keywords:

Price, Quality service, Trust, Customer Satisfaction

Abstract

This researcher took object PT.  Stara Bumi Surya because satisfaction decreased customers.  Satisfaction customer is motivation customers to evaluate something product or service after use it.  Price, quality service and trust be one reason descent satisfaction customers.  Approach quantitative used as a method research.  This research is manifold descriptive quantitative.  Fits the purpose research, this research is descriptive and explanative.  Population totaling 137 customers business and the sample for this study consisted of 102 individuals obtainedfrom formula Slovin.  Up to 30 customers in the same company used to test validity and reliability.  Analysis results linear regression shows satisfaction customers = 4. 609 + 0. 187 price + 0. 539 quality service + 0. 153 trust.  kindly partial and simultaneous obtained results showthat price, quality service and trust in a manner Partial influential significant to satisfaction PT.  Stara Bumi Surya.  The adjusted R-squared value of 0. 551 means that variable free own influence to variable bound of 55. 1%, the remaining 44. 9% is influence variable free other

References

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Published

2023-03-28

How to Cite

Guita, M., Lianto, E., Loni , K., Ritonga, R. R., & Nainggolan, E. P. (2023). Effect of Price, Quality Service and Trust to Customer Satisfaction . International Journal Of Economics Social And Technology, 2(1), 32–39. https://doi.org/10.59086/ijest.v2i1.258

Issue

Vol. 2 No. 1 (2023): 2023, March

Section

Artikel

License

Copyright (c) 2023 Margaret Guita, Erin Lianto, Kimberton Loni, Ricky Rafii Ritonga, Edisah Putra Nainggolan

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

International Journal Of Economics Social And Technology under the terms of a Creative Commons Attribution 4.0 International License / CC BY 4.0 This license permits anyone to copy and redistribute this material in any form or format, compose, modify, and make derivative works of this material for any purpose, including commercial purposes, so long as they include credit to the Author of the original work.